Refund and Returns Policy – Cor Glass NI

Effective Date: July 2, 2025
Website: www.corglasni.com

At Cor Glass NI, we are committed to delivering quality glass products and excellent customer service. If you’re not completely satisfied with your purchase, our refund and return policy ensures a transparent and hassle-free process.

1. Returns

You may return eligible items within 30 days of the purchase date, provided the following conditions are met:

  • The item must be unused, in original condition, and returned with all original packaging.

  • The return request must be submitted within 30 days from the date of purchase.

Items that do not meet these criteria may not qualify for a refund.

2. Refunds

Once your returned item is received and inspected:

  • You will be notified via email regarding the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method within a standard processing time (typically 5–10 business days, depending on your bank or payment provider).

3. Non-Refundable Items

The following are non-refundable:

  • Customized or personalized glass products

  • Gift cards

  • Items marked as “final sale”

4. Return Shipping

  • Customers are responsible for the cost of return shipping.

  • Shipping costs are non-refundable, unless the return is due to a defective or damaged product.

  • For damaged or incorrect items, return shipping will be covered by Cor Glass NI.

5. How to Initiate a Return

To begin the return process, please contact our customer service team with the following details:

  • Your order number

  • Product details

  • Reason for return

Contact Us:
📧 Email: info@corglasni.com
📞 Phone: (618) 588-3683

Once approved, you will receive step-by-step return instructions.

6. Exchanges

We currently do not offer direct product exchanges. If you’d like a different item, simply return the original for a refund and place a new order separately.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Provide photos of the item and packaging (if applicable)

  • We will offer a full refund or send a replacement at no extra cost

8. Contact Information

If you have any questions or concerns about this policy, feel free to reach out:

Cor Glass NI
📍 Address: 210 N 9th St, New Baden, Illinois
🌐 Website: www.corglasni.com
📧 Email: info@corglasni.com
📞 Phone: (618) 588-3683